Refund policy

Hedge & Alchemy | Ravensong Cottage

Thank you for supporting our tiny micro flower farm and creative studio! We take great care in preparing every order and want you to be happy with your purchase.

Because our shop offers both living plant material and made-to-order Art & Gifts, return and refund policies differ by product category. Please review the applicable section below before placing your order.

1. Dahlia Tubers & Living Plant Material

Returns & Exchanges

Due to the perishable nature of living plant material and the risk of introducing pests or diseases, we do not accept returns or exchanges of dahlia tubers, corms, plants, or other living planting material for changes of mind.

Arrival Guarantee

We carefully inspect and package our tubers before shipping. Dahlia tubers are expected to arrive with an intact crown and viable growing point.

If your order arrives damaged, rotten, incorrectly labeled, or otherwise appears nonviable, please contact us at hedge.and.alchemy@gmail.com within 7 calendar days of delivery.

Include your order number, a description of the concern, and clear photographs of the affected item, including the crown where applicable.

Please retain the item and packaging until we have reviewed your claim.

For verified problems, we will offer a replacement when available or a refund for the affected item.

Growing Conditions & Viability

Dahlia tubers are living organisms, and successful growth depends on proper storage, planting conditions, temperature, moisture, and ongoing care.

We guarantee that tubers will be inspected for apparent viability before shipment, but we cannot guarantee successful growth, flowering, or performance after delivery.

Losses resulting from improper storage, overwatering, freezing, pests, environmental conditions, or other circumstances beyond our control are not covered.

If you experience difficulty getting a tuber to sprout, please contact us. We're always happy to help troubleshoot!

Incorrect or Misidentified Varieties

We take great care in labeling our collection, but occasional identification errors can happen.

If you believe you received an incorrect variety, please contact us during the plant's first growing season, once it has produced identifiable blooms.

Include your order number and clear photographs of the flowers and plant.

If we confirm a labeling error, we will offer an appropriate replacement, if available, or a refund for the affected variety.

Cancellations

Cancellation requests must be submitted within 24 hours of purchase and before the order has entered fulfillment.

We will make reasonable efforts to accommodate requests, but cancellations or modifications cannot be guaranteed once an order is being prepared.

Unavailable Inventory

Our tubers are grown in extremely limited quantities, often from just one or two plants per variety.

If an item becomes unavailable or fails our final quality inspection, we will notify you and refund the affected item. We will not substitute another variety without your approval.

2. Art & Gifts | Made-to-Order Products

Most items in our Art & Gifts collection, including apparel, accessories, mugs, calendars, and stationery, are made to order by our production partners.

Returns & Exchanges

Because these products are created specifically for each order, we do not accept returns or exchanges for changes of mind, incorrect size or color selections, or personal preferences.

Please review product descriptions, sizing charts, and specifications carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you may be eligible for a complimentary replacement or refund.

Problems must be reported within 30 calendar days of delivery.

For Printify-fulfilled products, you will receive a post-delivery email from customer@trackorder.site, displaying Hedge & Alchemy as the sender name.

Follow the link in that email, select Report a problem, and provide the requested information and photographs.

Our production partner will review the claim and determine eligibility for a replacement or refund. You generally will not need to return a damaged or defective item.

If you cannot access the reporting link, please contact us at hedge.and.alchemy@gmail.com.

Cancellations & Order Changes

Made-to-order products may enter production shortly after purchase.

Please contact us immediately if you need to request a cancellation or modification. Changes are possible only before production begins and cannot be guaranteed.

Once production has started, orders generally cannot be canceled or modified.

Lost or Undelivered Packages

If your order has not arrived, please review the tracking information and verify the delivery address.

For Printify-fulfilled orders, potential lost-package claims should be reported within the following windows:

• Domestic U.S. orders: If undelivered after 30 calendar days from shipment, report within the following 7 days.

• International orders: If undelivered after 45 calendar days from shipment, report within the following 7 days.

Eligible claims will be reviewed for a replacement or refund.

Orders affected by incorrect or incomplete shipping addresses may not qualify for complimentary replacement or refund.

3. Refund Processing

Approved refunds will be issued through Hedge & Alchemy to the original payment method whenever possible.

Refunds generally cover the affected product and any applicable shipping charges required by law or appropriate to the issue.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

4. General Information

Please ensure your shipping address and contact information are correct before completing checkout.

If an order contains both garden products and Art & Gifts, each item is subject to the return and refund terms applicable to its product category.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

Questions or Concerns?

We're a tiny business, but we care deeply about the flowers and creations we share. If something isn't right, please reach out so we can help.

Email: hedge.and.alchemy@gmail.com
Website: www.hedgeandalchemy.com

Thank you for supporting Hedge & Alchemy.

In fertile chaos, magick blooms.